Terms and Policies

Free Postage Australia Wide

It’s easy, your item will automatically offer free shipping on check out if applicable!

The following conditions apply:

• Offer excludes delivery outside of Australia
• Offer excludes cots, furniture and selected promotions
• For use with online purchases only
• Physical delivery address only for large items
• No further discounts apply

Shipping

Babyroad uses a range of delivery services including Australia Post and couriers, so that we are able to service you as best as possible. Delivery service and charges are dependent on product size and location of delivery.

Babyroad will endeavour to deliver your order within 48-72 hours. However, occasionally factors outside our control may cause a delay and we apologise in advance if this does occur. Orders are processed and dispatched Monday – Friday during normal business hours.

Large items can take up to 7 days to deliver depending on delivery address.

Express post is available for an additional charge.

Freight on large items will be calculated according to delivery address and you will be advised of the additional charge via email, prior to finalising your order.

International Delivery

Please contact us prior to purchase to confirm if International Delivery is available for your item/s.

Product Availablity

Product availability is updated daily, however, sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any expected delays, we will notify you as soon as possible.

Products Damaged in Transit

Unfortunately from time to time items do get damaged in transit not matter how well we pack it. On the rare occasion this does occur please contact us immediately on receipt of goods. Depending on the item and the damage we shall request the item be returned at our expense or ask that you provide us with a photo of the damage. Either way we shall promptly arrange to rectify the situation.

If the item is delivered via courier, be sure to check that external packaging is in good condition and if you are in any doubt that goods have been damaged, DO NOT sign and accept receipt of goods.

Incorrect Goods Supplied

If we accidentally ship you an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Babyroad.

Returns & Exchanges

30 Day Money Back Guarantee *conditions apply

Conditions

• No exchanges or credits will be offered for products that have had tags removed, have been worn or washed, or where original packaging has been damaged;
• No exchange or return on safety products this includes car seats and their accessories;
• Goods must be returned within 30 days from date of purchase;
• Customer must have original proof of purchase receipt;
• Some hygiene products are unable to be returned unless faulty and other products under warranty will be assessed for repair, replaced or refunded, according to manufacturer’s discretion.
• Products offered on “sale” are not returnable unless faulty.

We are unable to refund postage costs for returns, unless we have made a mistake or the product is unusable due to defect.

Please contact us as soon as possible, (but no later than 30 days) to be issued with a Return Authorisation (RA) number. We will then advise the best way we can assist you with your return.

Babyroad adheres to the guidelines set by the Fair Trading Act in Western Australia.

Products Deemed Faulty on Purchase

Babyroad prides itself on quality control, however, if you believe you have received a product that is faulty, please contact us as soon as possible (but no later than 14 days) with your purchase details, to obtain an RA number. Often problems can be resolved immediately, however, normal warranty periods apply and vary depending on the individual product.

Warranty

All warranties are manufacturer’s warranties. Manufacturers are entitled to attempt to repair a product before offering an exchange or refund. A product assessment is required to determine the means of action for each individual sale and warranty periods do vary for each product. A warranty period commences from the date of sale. Cost of freight for the returned product for repair, will be your responsibility to and from Babyroad.

Gift Wrapping

Babyroad will gift wrap your small to medium parcel including ribbon and gift tag for a $5.00 surcharge.

Unfortunately we are unable to gift wrap large or bulky items.

Shopping online is safe, convenient and in many cases just as enjoyable, as you sit back and relax in your own home!  We strive to make your shopping experience as pleasurable as possible and we suggest you carefully read the terms and policies on our website, to ensure you fully understand the sale agreement between you and Babyroad, once you purchase goods from our site.  

We have attempted to keep the text in a simple, easy to understand format, however, should you need any further explanations please contact us.

Please note that occasionally we may have to alter our terms and policies, therefore, we recommend that you review them on a regular basis to update you with any changes that may affect you.

Terms of Use

Babyroad takes every reasonable care to ensure that information provided is accurate and up-to-date, however, Babyroad cannot be held liable for any errors, omissions or inaccuracies, however caused.

The information is provided to you “as is” without express or implied warranty.  Babyroad reserves the right to modify or withdraw the service in whole or in part, at any time without notice. 

Goods and Services Tax (GST)

GST is applicable on all our products and all prices are inclusive of GST.  The current rate of GST is 10%.  This rate may change in the future and will be based on Australian legislation.

Pricing

All pricing on our website is in Australian Dollars (AUD).  Our best efforts to ensure that all prices displayed on our website are accurate at any point in time, however, Babyroad reserves to right to alter prices without prior notice.

Order Confirmation

Please check your order confirmation email thoroughly.  If there are any errors or changes please email us immediately.  Please note that changes cannot be made once your order is shipped.

Should you not receive your Order Confirmation email, check your spam filter or “junk email” folder first and then contact us immediately, so that we can check for an incorrect email address.

Payments are not processed until all goods are ready to be dispatched, whereby, you will receive a delivery update receipt.

If additional delivery charges apply, we will email you first to seek approval prior to finalising your order.

T&C - SSL certificate std disclaimer/compliance

When purchasing from Baby Road your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. It is currently understood that an attack to reveal meaningful data is unfeasible using today's technology when using 256-bit SSL encryption. If you have any questions regarding our security policy, please contact our customer support centre admin@babyroad.com.au

SSL Encryption of Financial Information

When purchasing from Baby Road your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. It is currently understood that an attack to reveal meaningful data is unfeasible using today's technology when using 256-bit SSL encryption. If you have any questions regarding our security policy, please contact our customer support centre online@babyroad.com.au

Copyright

Any unauthorised use of the content of www.babyroad.com.au may result in the violation of copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes and may be subject to criminal penalties. 

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. 

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift vouchers by which you can personalize a product you order for another person. Information you provide to us to create a gift voucher is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Once you have made a purchase on our website your email address will be automatically added to our email database for you to receive future offers and event notifications.  You may unsubscribe to this feature at any time.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.